Reference

Privacy Policy for your account

Your account, wallet checks, UPI, Paytm and PhonePe references, cookie choices and support chats all create data that deserves clear handling.

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allmatka Privacy Policy for your account
PRIVACY HELP

Reach us about your data

Privacy requests need a channel that reaches the right team, not a generic reply queue.

Privacy email Write to our privacy contact from the email linked to your account. Include your account ID, the request you want us to handle and any date range that helps us find the right records.
Account chat Use in-account chat when you can sign in safely and need help with cookies, login alerts or profile data. We can verify your session before discussing account-specific privacy matters.
Security escalation If you believe your account was accessed without consent, contact support quickly and ask for a privacy and security check. We may pause sensitive changes while we assess login and wallet records.
DATA CARE

How we handle privacy choices

We treat privacy as an operating practice across account opening, wallet checks, game-session records and support work.

Account data

We use your name, phone, email and account ID to create and maintain your account, confirm login changes and contact you about privacy requests. We do not sell your account profile to outside advertisers.

Payment records

UPI, Paytm, PhonePe and Google Pay references help us match deposits, withdrawals and reversals to your wallet. We store transaction IDs, status and timing rather than full banking credentials.

Cookie controls

Cookies help keep sessions active, remember language choices and detect unusual sign-in patterns. You can adjust browser settings, though some account security checks may need essential cookies to work correctly.

Access limits

Only staff with a work reason can view sensitive account records, and access is logged. Support replies should ask for limited proof, not full payment PINs, passwords or private device codes.

Record periods

We keep records for account service, dispute handling, fraud checks and legal duties. When a record is no longer needed for those reasons, we delete it or reduce it so it no longer identifies you.

Change requests

You can ask us to correct profile data, send a copy of account records or erase eligible data. Some transaction and security records may need to remain where Indian law requires retention.

Your Privacy Policy questions answered

The answers below explain how this Privacy Policy works in everyday account situations, including payments, cookies, support checks and data requests. They are written for quick reading, but they do not replace the full policy wording on this page. If your question involves your own account records, contact us through a verified path so we can protect your data while helping you.

We collect account details such as your name, phone, email, login data, device signals, wallet activity and support messages. We use these records to run your account, protect access and answer privacy requests.

We store payment references such as transaction IDs, timestamps, status and wallet matching details. We do not ask for your UPI PIN, Paytm password, PhonePe password or private banking codes.

Cookies help maintain your session, remember basic preferences and spot unusual sign-in behaviour. Some cookies are needed for account safety, while browser settings can be used to manage non-essential cookie activity.

Yes, you can ask for a copy of account records linked to you. We may verify your identity first, then provide eligible data in a practical format within the period required by applicable law.

You can request correction of inaccurate profile data or deletion of eligible records. Some wallet, security and dispute records may need to be kept for legal duties or account protection before deletion is possible.

We share data only with service providers, payment processors, security tools, advisers or authorities when needed for account service, legal compliance, dispute handling or protection. Access is limited to the purpose involved.

Contact us through the privacy email or in-account chat and explain the concern clearly. For account-specific matters, use the email linked to your account so we can verify you before replying.

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